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Learn how to cancel your trial or subscription of Creative Cloud, Document Cloud, Adobe Stock, or Adobe services. Get information on refunds and other questions related to cancelation. Manage your Adobe Account profile, password, security options, product and service subscriptions, privacy settings, and communication preferences.

Your trial begins as soon as you sign up for the trial and download your first Creative Cloud app. At the end of your trial, your subscription begins, and we will automatically charge your payment method at the rate stated on the day you signed up for your trial unless you cancel before the end of your trial.

Your subscription begins as soon as we process your payment.

Your subscription is automatically renewed at the end of the subscription period.

Yes, the price remains fixed throughout the subscription period. Prices may change, but only on renewal, and we will always inform you beforehand.

For additional information, see Subscription and Cancellation Terms.

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

If you cancel more than 14 days after your initial purchase, your payment is non-refundable and may be subject to a cancellation fee.

• Annual plan paid monthly: After 14 days, a cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.
• Prepaid annual plan: After 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.
• Monthly plan with no annual commitment: After 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

If you decide to cancel your paid subscription, you will no longer have access to your Creative Cloud applications, or most of the services included in your paid Creative Cloud subscription, and your account will be converted to a Creative Cloud free membership.

A Creative Cloud free membership lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the limit of 2 GB of storage. If you're over your storage limit for your Creative Cloud free membership, you have 90 days to move the excess files. You will be unable to store any additional files until you reduce your storage.

With a free membership, you can log in to your Creative Cloud desktop app with the same Adobe ID and password, and get access to all the features listed in What do I get with my free Creative Cloud membership?

Memberships renew automatically if your payment information is up to date. You can also extend a membership with a prepaid card.

You can check your payment information and your active subscriptions in the Plans & Products section of your Adobe ID account online. To update your credit card information, see Update your credit card and billing information.

You can use a prepaid card to extend the duration of any membership. The card’s subscription period is added to your account. If you purchased your membership with a credit card, the card’s subscription period is added to your account, and regular billing resumes when the prepaid period expires.

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Go to http://creative.adobe.com/redeem and sign in.

Note:

Make sure that the prepaid card you purchase is for the correct subscription and region. For example, you cannot extend a Single App membership with a Creative Cloud prepaid card. Similarly, you can use a Student-Teacher prepaid card only to extend a Student-Teacher membership.

Video: Renew or restart your membership with a prepaid card

For more on redemption codes, see Help with redemption codes.

Update payment information- If your payment information is up to date for your Creative Cloud for teams membership, you need not do anything. Your membership renews automatically at the current price of the offering.

Before the membership renewal date, the primary administrator receives an email notification, and has an opportunity to update the number of committed seats in the Teams license.

If you are the primary administrator, you can update your payment information in the Plans & Products section of your Adobe ID account online.

Contact reseller- To extend or renew your Adobe VIP membership, contact your reseller. If you're an administrator, you can find your reseller’s contact information in the Plans and Products section of your Adobe ID account online.

If your Creative Cloud membership has expired, it's easy to restart it. If a payment fails, extra payment attempts are made after the due date. If payment continues to fail, your Creative Cloud account becomes inactive and the paid features of your account are deactivated.

If you missed a payment, you can reactivate the membership by initiating the payment for it. For more information, see I missed a payment for my subscription. How do I reinitiate the payment?

You can sign in with the same Adobe ID and purchase a new plan:

• Creative Cloud for individuals: Purchase a new subscription from http://creative.adobe.com/plans/.
• Creative Cloud for teams, Direct: Purchase a new subscription from http://creative.adobe.com/plans/.
• Creative Cloud for teams, Adobe VIP: Contact your reseller or account manager.

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Once payment is accepted, sign out of Creative Cloud and sign in again to reset your Creative Cloud license.

Launch the Creative Cloud desktop app. Select the Account icon in the upper right, and then select Sign out. In the next screen, sign in again with your Adobe ID and password. For detailed instructions, see Sign in to activate your Adobe apps.

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If you want to change your plan, see Change your Adobe plan. You can also upgrade your plan —for example, from Single App to Creative Cloud All Apps. You can also upgrade your Creative Cloud storage plan.

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