For Windows Users Only:
Citrix Receiver is not a standalone program, and it comes included in XenApp and XenDesktop subscriptions. On the other hand, Citrix Workspace app is an independent product and can be installed separately. Some users continue to use Citrix Receiver as it supports any desktop platforms such as Windows, Mac, and Linux. Citrix provides sample scripts that can be downloaded from one of the Workspace app or Receiver download pages (Workspace app version 2103.1 (Current Release), or Workspace app version 1912 CU3 (aka ) (LTSR), Receiver version 4.9.9002 (LTSR) by expanding Downloads for Admins (Deployment Tools). The Receiver Clean-Up Utility removes components, files, and registry values of Online Plug-in 11.x, 12.x, and Receiver for Windows 3.x, 4.x (Online Plugin-in 13.x, 14.x). This includes the Offline Plug-in component if installed and HDX RealTime Media Engine if installed. This article provides detailed steps on how to configure Google Chrome to use the full Citrix WorkSpace Receiver client, rather than the Lite client (HTML5). Under some circumstances, Chrome may revert to using the Lite client and this article will help you to switch to the full client experience.
Please download and install a new version of Citrix: Citrix Workspace, Version 19.12.1000 from the WCM App Store as soon as possible. Citrix Workspace is a unified and updated client for application delivery through the WCM myApps service.
The current version of Citrix (Citrix Receiver) is going end-of-life on December 31st, 2020, after which it will no longer be supported. Upgrading to Citrix Workspace ensures you maintain fast, secure access to you applications.
- If you use Epic Workflow Conductor you will not see the Citrix Workspace package available due to compatibility issues. Your device will be upgraded at a later date.
- If you only use myApps to access WBG, you don't need to update your Citrix app. Just go to wbg.weill.cornell.edu, and sign in with your CWID and password. If you’re not on the WCM network or connected to VPN (AnyConnect), you’ll also get a Duo prompt. Then you’re in!
How do I install Citrix Workspace?
- Please save your work and close any applications you access via Citrix. You will need to restart your computer after the upgrade is installed.
- Download and install the Citrix Workspace application package from the WCM App Store.
If you don’t upgrade to Citrix Workspace yourself by the end of December, it may be pushed to your computer automatically. You’ll receive a desktop alert before this happens.
3. When the Citrix Workspace installation is complete, restart your computer.
4. After restarting your computer, launch Citrix Workspace and use it to access the apps you normally access via Citrix. For more complete instructions on how to launch Citrix Workspace after your upgrade and restart, please view this KB Article How To: Upgrade and Access Citrix Workspace, Version 19.12.1000.
Known issues
You may encounter one of the issues below after you upgrade.
I see a blank screen when I launch an application after I upgrade to Citrix Workspace.
This may be related to a screen resolution setting. Please see this KB Article.
My cursor doesn’t line up with what I’m pointing at after I upgrade to Citrix Workspace.
This may be related to a screen resolution setting. Please see this KB Article.
I see a login prompt window for Citrix Workspace when I launch an application after I upgrade to Citrix Workspace.
Workspace Citrix Receiver Pro
Restart your computer. For more details see this KB Article.
Workspace Citrix Receiver Mac
If you are not able to resolve the issue, please visit myHelpdesk.